宿泊約款 Lodging Agreement

(Scope of Application)Article 1
  1. The accommodation contract and the related agreements executed by and between the hotel and the guest shall be subject to these Terms and Conditions, and any matters not stipulated herein shall be subject to laws and ordinances and/or generally established practices.
  2. Notwithstanding the preceding paragraph, when the hotel accepts a special agreement to the extent that does not contravene laws and ordinances or the said practices, the special agreement shall prevail.
(Application for Accommodation Contract)Article 2
  1. A person who intends to apply for an accommodation contract with the hotel shall provide the hotel with the following information.
    • (1)Name of the lodger
    • (2)Period of stay and estimated time of arrival
    • (3)Accommodation charges (per the base rate listed in the attached Table 1)
    • (4)Other information deemed necessary to the hotel
  2. Upon the request from the guest during his/her stay to extend the period of stay declared under the above item (2), the hotel will process such a request as the application for a new accommodation contract.
(Conclusion of Accommodation Contract, etc.)Article 3
  1. The accommodation contract shall be concluded when the hotel has accepted the application as stipulated in the preceding Article. The same is not applicable when the hotel can prove that it has not accepted the application.
  2. When the accommodation contract is concluded as per the preceding paragraph, the guest is requested to pay the application fee by the date specified by the hotel. The application fee set by the hotel shall not exceeding the base rate for the period of stay (3 days when the period of stay exceeds 3 days).
  3. The application fee shall first be appropriated to the accommodation charges to be finally paid by the guest. In the case where the provisions of Articles 6 or Article 18 apply, the application fee shall be appropriated to the cancellation penalty and then to the damages. The remaining balance, if any, shall be returned to the guest upon payment of the charges under Article 12.
  4. When the guest has failed to pay the application fee by the date specified by the hotel under Paragraph 2, the accommodation contract shall cease to be effective. However, it applies only when the hotel has informed the guest to that effect when it specifies the due date for the payment.
(Special Provision Requiring No Application Fee)Article 4
  1. The accommodation contract and the related agreements executed by and between the hotel and the guest shall be subject to these Terms and Conditions, and any matters not stipulated herein shall be subject to laws and ordinances and/or generally established practices.
  2. Notwithstanding the preceding paragraph, when the hotel accepts a special agreement to the extent that does not contravene laws and ordinances or the said practices, the special agreement shall prevail.
(Refusal to Execute the Accommodation Contrac)Article 5
  1. The hotel may refuse the execution of the accommodation contract in any of the following cases.
    • (1)When the application does not conform to these Terms and Conditions
    • (2)When all rooms are booked out and unavailable
    • (3)When the person seeking accommodation is likely to behave in a manner that contravenes laws and ordinances or act against the public order and good morals regarding the accommodation
    • (4)When the person seeking accommodation is deemed to fall under any of the following persons.
      • An organized crime group under Article 2 (ii) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991)(hereafter referred to as "organized crime group"), an organized crime group member stipulated in Article 2 (vi) of the said Act (hereafter referred to as "organized crime group member"), an associate member of an organized crime group or a person related to an organized crime group, or any other antisocial force
      • A corporation or any other organization in which an organized crime group or a member of such group is controlling its business activities
      • A corporation where some of its directors are deemed to be organized crime group members
    • (5)When a person seeking accommodation said or did something that causes a great deal of trouble to other guests
    • (6)When the person seeking accommodation is obviously carrying an infectious disease
    • (7)When the person seeking accommodation has made a violent demand or requested an unreasonable burden regarding the accommodation
    • (8)When the hotel is unable to accommodate the guest due to natural disaster, facility failures or any other unavoidable reason
    • (9)When Article 5 of the Kumamoto Prefecture Hotel Business Act Ordinance applies
(Right to Cancel the Contract by the Guest)Article 6
  1. The guest is entitled to request the hotel to cancel the accommodation contract.
  2. When the guest has canceled all or part of the accommodation contract for his/her personal reasons (excluding the cancellations made before payment of the application fee on the due date requested and specified by the hotel under Article 3-2), the hotel shall request the cancellation penalty as listed in the attached Table 2. However, in the case where the hotel has accepted the special agreement under Article 4-1, this provision shall apply only when the guest is informed of the obligation to pay the cancellation penalty when it has canceled the accommodation contract.
  3. When the guest has not shown up as of 22:00 on the check-in date without prior notification to the hotel, we may consider that the accommodation contract has been canceled by the guest and process it accordingly.
(Right to Cancel the Contract by the Hotel)Article 7
  1. The hotel may cancel the accommodation contract in any of the following cases.
    • (1)When the guest is likely to act or has acted in a manner in violation of laws and ordinances or against the public order and good morals regarding the accommodation.
    • (2)When the guest is deemed to fall under any of the following persons
      • An organized crime group, an organized crime group member, an associate member of an organized crime group, a person related to an organized crime group, or any other antisocial force
      • A corporation or any other organization in which an organized crime group or a member of such group controls its business activities
      • A corporation where some of its directors are deemed to be organized crime group members
    • (3)When a guest said or did something that causes a great deal of trouble to other guests.
    • (4)When the person seeking accommodation is obviously carrying an infectious disease
    • (5)When the guest has made a violent demand or requested an unreasonable burden regarding the accommodation
    • (6)When the hotel is unable to accommodate the guest due to natural disaster or other force majeure events.
    • (7)When the situation falls under the cases provided in Article 7 of the “Welcome to Kumamoto Tourism-Promoting Prefecture Ordinance”
    • (8)When the guest does not comply with the prohibited matters such as smoking in bed, tampering with fire defense equipment, etc. (limited to those matters for fire prevention) in the usage rules set by the hotel
  2. When the accommodation contract is terminated by the hotel in accordance with the preceding paragraph, the guest is not required to pay for the accommodation services that have not yet been provided.
(Registration for Stay)Article 8
  1. The guest is required to register the following information on him/herself at the front desk of the hotel on the day of arrival.
    • (1)Name, age, sex, address, and occupation
    • (2)Nationality, passport number, the port & date of entry (for foreign nationals)
    • (3)The date and scheduled time of departure
    • (4)Other information necessary to the hotel
  2. The guest, who intends to pay the charges under Article 12 in the form of traveler's checks, accommodation vouchers, credit cards, or other means in place of cash, will be requested to present such means of payment in advance upon the registration under the preceding paragraph.
(Occupancy Hours of Guest Room)Article 9
  1. The guest is entitled to occupy the contracted guest from 15:00 on the check-in day to 11:00 on the following day. However, if the guest stays for more than one night, he/she may occupy the guestroom all day long, except for the days of arrival and departure.
  2. Notwithstanding the preceding paragraph, the hotel may allow the use of the guest room outside the hours stipulated in the same paragraph. In that case, the following additional charges shall apply depending on the extra hours.
    • (1)1/3 of the room rate (or 30% of the amount equivalent to the room rate) for up to 3 hours
    • (2)1/2 of the room rate (or 50% of the amount equivalent to the room rate) for up to 6 hours
    • (3)The full room rate (or 100% of the amount equivalent to the room rate) for 6 hours or more
  3. The amount equivalent to the room rate under the preceding paragraph shall be 70% of the base rate.
(Observance of Usage Rules)Article 10
  1. During the stay, the guest must observe the usage rules prescribed by the hotel. The notification of such rules is posted inside the premises
(Business Hours)Article 11
  1. The business hours of our main facilities are as follows. The detailed operation hours of other facilities are as listed in the brochures, the notices posted inside the premises, and the service directory provided in each guest room.
    • (1)Front desk, cashier, etc.
      • Curfew 24:00
      • Front desk services 24:00
      • Exchange services 22:00
    • (2)Food and beverage, etc.
      • Breakfast 7:00 - 9:00
      • Dinner 18:00 ‒ 21:00 (last order 19:00)
    • (3)Ancillary services
      • Reception for banquets, weddings, etc. 10: 00-18: 00
  2. The hours under the preceding paragraph are subject to change on an ad hoc basis when necessary or unavoidable. Such changes shall be notified to the guest by appropriate means.
(Payment of Fees)Article 12
  1. The breakdown of the accommodation charges and other fees payable by the guest shall be as listed in the attached Table 1.
  2. The guest shall make the payment of the accommodation charges and other fees under the preceding paragraph at the front desk at the time of his/her departure or upon our request, in cash or traveler's checks, accommodation vouchers, credit cards, or other means approved by us.
  3. Even if the guest chooses not to stay at the hotel, the accommodation charges still apply when such a choice is made after the room is made available to the guest in a usable condition.
(Our Obligations)Article 13
  1. We will compensate the guest for damages sustained in the performance or due to the non-performance of the accommodation contract or the related agreements. However, the preceding shall not apply where the damage is caused by the reason not imputable to the hotel.
  2. The hotel has taken out an innkeeper's liability insurance covering damages caused by fire and other disastrous events.
(Procedures upon Unavailability of Contracted Guest Rooms)Article 14
  1. When the contracted room has become unavailable to the guest, the hotel shall arrange accommodation under the same conditions insofar as possible with the consent of the guest.
  2. Notwithstanding the preceding paragraph, should the hotel be unable to arrange another accommodation, we will pay the guest the compensation fee equivalent to the cancellation penalty as the reparation. However, the preceding shall not apply when the hotel is not liable for such unavailability.
(Handling of Deposited Articles, etc)Article 15
  1. Except in the cases of force majeure, the hotel shall compensate for the lost, damaged, or otherwise harmed articles, cash, and valuables deposited at the hotel front desk by the guest. However, if the guest does not declare the type and value of the deposited cash and/or valuables at our request, the amount of compensation payable to the guest shall not exceed 30,000 JPY.
  2. We will compensate for the loss of or damage to the articles, cash, and valuables brought into the hotel by the guest and deposited at the front desk if such loss or damage has been caused willfully or in gross negligence on the part of the hotel. Otherwise, where the guest has not declared the type and value of the article in advance, the amount of compensation payable to the guest shall not exceed 300,000 JPY.
(Custody of Baggage/Belongings of the Guest)Article 16
  1. The hotel shall keep the baggage brought in the hotel before the arrival of the guest responsibly only if we gave advance consent to do so. Such baggage shall be handed over to the guest at the front desk when the guest is checking in.
  2. When the baggage or personal belongings are left behind at the hotel after the guest has checked out, and the owner is identified, we will contact the owner for instructions. If we cannot get any instruction from the owner, or the owner is unknown, we will keep it for seven days from the day it is found, and then hand it over to the nearest police station.
  3. In the case of the above Paragraph 1, our obligation for custody of the baggage/belongings of the guest under the preceding two paragraphs shall be subject to the provision in Article 15-1. In the case of the above Paragraph 2, our obligation for the same shall be subject to the provision of Article 15-2.
(Our Responsibility for Parked Vehicle)Article 17
  1. The hotel only lends a parking space to the guest who uses the parking lot of the hotel. We shall not bear any responsibility for the parked vehicle regardless of whether the vehicle key is deposited to us or not. However, we are liable for the damages caused by willful misconduct or negligence on the part of the hotel in managing the parking lot.
(Obligation of the Guest)Article 18
The hotel only lends a parking space to the guest who uses the parking lot of the hotel. We shall not bear any responsibility for the parked vehicle regardless of whether the vehicle key is deposited to us or not. However, we are liable for the damages caused by willful misconduct or negligence on the part of the hotel in managing the parking lot.
Table 1 Breakdown of accommodation charges, etc. (related to Article 2-1 and Article 12-1)
Total Amount to Be Paid by the Guest Contents
Accommodation Charges (1)Basic Accommodation Charge
[Room Charge (or Room Charge + Beverage) ]
Extra Charges Basic Beverage (Excluded (1) )
Taxes - Consumption Tax
- Bath Tax (The Hot Spring Facilities)

Note

  1. The base rate is per the schedule of fees posted at the front desk.
  2. Child rates apply to elementary school pupils and younger children. 70% of the adult rates is charged where meals and bedding equivalent to those provided to adults are provided, 50% where meals and bedding for children are provided, and 30% where only bedding is provided.
Table 2 Cancellation penalties (related to Article 6-2)
  No Show Accommodation
Day
1 Day Prior to
Accommodation
Day
2 Days Prior to
Accommodation
Day
9 Days Prior to
Accommodation
Day
20 Days Prior to
Accommodation
Day
50 Days Prior to
Accommodation
Day
Individual
(1 to 14)
100% 80% 50% 30%      
Group
(15 to 50)
100% 100% 80% 50% 50% 10%  
51 or more 100% 100% 80% 80% 80% 50% 30%

Note

  1. The percentages (%) are the ratios to the base rate.
  2. Where the contracted days of stay are shortened, the penalty equivalent to the accommodation charges for one day (the first day) will be collected regardless of the shortened number of days.
  3. No penalty will be charged for a partial cancellation on 10% or less (fractions to be rounded up, if any) of the total number of guests in a group (with 15 or more people) as of the date 10 days before the check-in date (or the date when we accept the application if such application is accepted after the said date).

Stipulated on October 1, 2012
Last revised on January 1, 2021